Guest Information & FAQs
Popular questions
You can book accommodations and activities on traveliora.se using either a non-binding reservation request or an instantly confirmed booking. Each listing shows which option applies. Follow the steps on the page to complete your request or booking.
After submitting a reservation request, you will receive a copy of it by email. The reservation is confirmed only when both you and the Host have agreed to it through direct communication.
Hosts normally reply within 24 hours. Delays can occur due to time zone differences, limited internet access, or the request being overlooked. You can try the following:
Check your email’s spam or junk folder.
Call the Host using the number provided on the listing or in your confirmation email.
If the Host is still unreachable, try again later or consider contacting another Host.
Leave a message informing the original Host that you are cancelling your request if you choose to move on.
Cancellation rules are set by each Host. Most listings include this information, and some Hosts may also clarify their conditions in email before confirming your booking.
If you have booked or used any service or rental through traveliora.se, or have previously had an experience with the same Host, you are welcome to share your review and feedback.
Pricing
Deposit or pre-payment requirements are set individually by each Host. Details about any required payment are usually listed on the activity or accommodation page. Some Hosts may also explain their payment terms during email communication before the booking is confirmed.
Each listing clearly shows what the price covers, such as services, facilities, or extras. The inclusions can vary depending on the accommodation, activity, or type of stay offered by the Host.
Some Hosts may charge additional fees for optional services such as cleaning, equipment rental, or special activities. Any extra costs will be listed on the accommodation or activity page so you can review them before completing your booking.
Most listings clearly display whether taxes are included in the price. If VAT is not already included, the Host will make it clear on the page or in their email before confirming your reservation.
In Sweden, the standard VAT rate is 25%, which applies to many goods and services.
However, some services (for example, hotel accommodation) may be taxed at a reduced rate (e.g. 12 %).
Many Hosts adjust their rates based on demand, seasonal activities, or availability. You can view the current price directly on the listing page for the dates you are interested in.
Some Hosts offer reduced rates for extended stays or larger groups. If such discounts are available, they will be mentioned on the Host’s page, or you can ask the Host directly during the booking process.
Issues and Complaints
If you encounter any issues during your stay such as unstable WiFi, a broken appliance, or equipment that isn’t functioning during an activity, please notify the Host right away.
Most Hosts can resolve problems quickly when informed immediately, helping you enjoy the rest of your stay without interruption.
Begin by explaining your concern directly to the Host. In many cases, a simple discussion leads to a solution that works for both parties. If you and the Host cannot reach an agreement, you are welcome to submit your complaint through our contact form so we can review the situation and act according to out general terms and conditions
We take all feedback seriously. If Traveliora receives recurring complaints about the same rental or activity specifically, two or more similar reports within a year we follow the procedures outlined in our General Terms and Conditions to address the issue with the Host.
If you are experiencing problems with the functionality of traveliora.se or are unhappy with your user experience, you may send your feedback or complaint through our contact form. Our team will get back to you as soon as possible.
Making Reservations
You can book accommodations and activities on traveliora.se using either a non-binding reservation request or an instantly confirmed booking. Each listing shows which option applies. Follow the steps on the page to complete your request or booking.
After submitting a reservation request, you will receive a copy of it by email. The reservation is confirmed only when both you and the Host have agreed to it through direct communication
You can modify your reservation depends on the accommodation or the activity you booked. Some Hosts allow changes, which can often be done through the “Manage my booking” link in your confirmation email. If this option is not available, please contact the Host directly to discuss possible adjustments to your stay.
Deposit or pre-payment requirements are set individually by each Host. Details about any required payment are usually listed on the activity or accommodation page. Some Hosts may also explain their payment terms during email communication before the booking is confirmed.
Hosts normally reply within 24 hours. Delays can occur due to time zone differences, limited internet access, or the request being overlooked. You can try the following:
Check your email’s spam or junk folder.
Call the Host using the number provided on the listing or in your confirmation email.
If the Host is still unreachable, try again later or consider contacting another Host.
Leave a message informing the original Host that you are cancelling your request if you choose to move on.
Cancelling a booking
Cancellation rules are set by each Host. Most listings include this information, and some Hosts may also clarify their conditions in email before confirming your booking.
Yes. Whether traveling within Sweden or abroad, having travel and cancellation insurance is a smart way to protect yourself.
In Sweden, organized travel bookings are usually covered by the Swedish Travel Guarantee. You can find more information from the host.
Additionally, personal travel or cancellation insurance may cover costs if your trip is canceled or unexpected events occur during your stay. Always check the terms of your insurance and confirm what is included.
If you experience any issues during check-in, contact the Host immediately. Prompt communication allows the Host to address the problem so that your stay or activity can proceed smoothly.
Reviews
Yes. To ensure reviews remain helpful and trustworthy, the following rules apply:
Reviews must be respectful and free from offensive language, discriminatory remarks, misleading content, or promotional messages.
A review should include both a rating and a short written explanation.
The views and experiences of other guests must be respected.
Reviews submitted anonymously or under false identities may be removed.
Only guests who have booked an activity or rental through Traveliora or previously used the same service through Traveliora can leave a review.
Hosts and related parties are not permitted to review their own listings or activities.
Traveliora.se may edit or remove any review that does not follow these guidelines, without providing a detailed explanation.
Reviews are usually published shortly after submission. Traveliora.se may review the content to ensure it meets the guidelines before it appears publicly.
Yes. Hosts are allowed to reply to reviews about their listings or activities. Responses should remain professional, polite, and respectful to maintain a positive environment for all users.
Traveliora.se may remove or edit any review that breaks the rules. This ensures that all reviews remain accurate, fair, and useful for other guests.