Traveler Information & FAQs
Popular questions
Traveliora does not accept bookings.
Travelers can contact the accommodation or activity provider directly using the contact information available in each listing and arrange their reservation with them.
Traveliora only facilitates the connection between travelers and service providers.
After sending a request or contacting a listing, the accommodation or activity provider will contact you directly.
Any reservation or agreement is made directly between you and the provider. Traveliora is not involved in the booking process.
Hosts normally reply within 24 hours. Delays can occur due to time zone differences, limited internet access, or the request being overlooked. You can try the following:
Check your email’s spam or junk folder.
Call the Host using the number provided on the listing or in your confirmation email.
If the Host is still unreachable, try again later or consider contacting another Host.
Leave a message informing the original Host that you are cancelling your request if you choose to move on.
Cancellation rules are set by each Host. Most listings include this information, and some Hosts may also clarify their conditions in email before confirming your booking.
If you have used any accommodation or service using the information provided on Traveliora, you are welcome to share your review and feedback about your experience.
Pricing
Deposit or pre-payment requirements are set individually by each Host. Details about any required payment are usually listed on the activity or accommodation page. Some Hosts may also explain their payment terms during email communication before the booking is confirmed.
The accommodation or service provider will clearly explain the price, what is included, and any additional costs during your email communication with them.
Details may vary depending on the accommodation, activity, or type of service offered
Some Hosts may charge additional fees for optional services such as cleaning, equipment rental, or special activities. Any extra costs will be listed on the accommodation or activity page so you can review them before completing your booking.
Most listings clearly display whether taxes are included in the price. If VAT is not already included, the Host will make it clear on the page or in their email before confirming your reservation.
In Sweden, the standard VAT rate is 25%, which applies to many goods and services.
However, some trvel related services may be taxed at a reduced rate.
Many Hosts adjust their rates based on demand, seasonal activities, or availability.
Some Hosts offer reduced rates for extended stays or larger groups. If such discounts are available, they will be mentioned on the Host’s page, or you can ask the Host directly during the booking process.
Issues and Complaints
If you encounter any issues during your stay such as unstable WiFi, a broken appliance, or equipment that isn’t functioning during an activity, please notify the Host right away.
Most Hosts can resolve problems quickly when informed immediately, helping you enjoy the rest of your stay without interruption.
Begin by explaining your concern directly to the Host. In many cases, a simple discussion leads to a solution that works for both parties. If you and the Host cannot reach an agreement, you are welcome to submit your complaint through our contact form so we can review the situation and act according to out general terms and conditions
We take all feedback seriously. If Traveliora receives recurring complaints about the same rental or activity specifically, two or more similar reports within a year we follow the procedures outlined in our General Terms and Conditions to address the issue with the Host.
If you are experiencing problems with the functionality of traveliora.se or are unhappy with your user experience, you may send your feedback or complaint through our contact form. Our team will get back to you as soon as possible.
Making Reservations
You cannot directly book an accommodation or a service through traveliora.se. You can book accommodations and activities on the direct activity providers website using the contact details provided in traveliora.se. As a traveller you may directly in touch with the host regarding all the service or booking requirements.
After submitting a reservation request, you will receive a copy of it by email by the host. The reservation is confirmed only when both you and the Host have agreed to it through direct communication.
You can modify your reservation by contacting the host directly depends on the accommodation or the activity you booked. Host will guide you for the necessary steps to follow.
Deposit or pre-payment requirements are set individually by each Host. Details about any required payment are usually listed on the activity or accommodation page. Some Hosts may also explain their payment terms during email communication before the booking is confirmed.
Hosts normally reply within 24 hours. Delays can occur due to time zone differences, limited internet access, or the request being overlooked. You can try the following:
Check your email’s spam or junk folder.
Call the Host using the number provided on the listing or in your confirmation email.
If the Host is still unreachable, try again later or consider contacting another Host.
Leave a message informing the original Host that you are cancelling your request if you choose to move on.
Cancelling a booking
Cancellation rules are set by each Host. Most listings include this information, and some Hosts may also clarify their conditions in email before confirming your booking.
Yes. Whether traveling within Sweden or abroad, having travel and cancellation insurance is a smart way to protect yourself.
In Sweden, organized travel bookings are usually covered by the Swedish Travel Guarantee. You can find more information from the host.
Additionally, personal travel or cancellation insurance may cover costs if your trip is canceled or unexpected events occur during your stay. Always check the terms of your insurance and confirm what is included.
If you experience any issues during check-in, contact the Host immediately. Prompt communication allows the Host to address the problem so that your stay or activity can proceed smoothly.
Reviews
Yes. To ensure reviews remain helpful and trustworthy, the following rules apply:
Reviews must be respectful and free from offensive language, discriminatory remarks, misleading content, or promotional messages.
A review should include both a rating and a short written explanation.
The views and experiences of other guests must be respected.
Reviews submitted anonymously or under false identities may be removed.
Only guests who have booked an activity or rental through the contact details on Traveliora or previously used the same service through Traveliora can leave a review.
Hosts and related parties are not permitted to review their own listings or activities.
Traveliora.se may edit or remove any review that does not follow these guidelines, without providing a detailed explanation.
Reviews are usually published shortly after submission. Traveliora.se may review the content to ensure it meets the guidelines before it appears publicly.
Yes. Hosts are allowed to reply to reviews about their listings or activities. Responses should remain professional, polite, and respectful to maintain a positive environment for all users.
Traveliora.se may remove or edit any review that breaks the rules. This ensures that all reviews remain accurate, fair, and useful for other guests.